Terms and Conditions

Whether one service or all services – we got you covered

Program Name and Product Description

The Pro-spect Inspection Services SMS and MMS Messaging Program is operated by Pro-spect Inspection Services.

By providing a mobile phone number and opting in,or email subscribers agree to receive text messages from Pro-spect Inspection Services. Messages may include:

  • Inspection appointment confirmations and reminders
  • Scheduling updates
  • Inspection-related service communications
  • Information about inspection reports and report features
  • Customer service messages
  • Information about additional inspection services
  • Promotional offers and marketing messages

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on scheduled services, customer interactions, communication preferences, and participation in promotional campaigns.

Customer Support

For assistance, reply HELP to any message, call 302-381-0110, or email info@launchpadhomegroup.com.

How to Opt Out

To stop receiving text messages from Pro-spect Inspection Services, reply STOP to any message.

After replying STOP, the subscriber may receive one final message confirming that the opt-out request has been processed. No additional text messages will be sent unless the subscriber later provides consent to receive messages again.

Other supported opt-out keywords include OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOP, STOPALL

Costs

Message and data rates may apply. Charges are determined by the subscriber’s mobile carrier and wireless service plan.

Pro-spect Inspection Services does not charge subscribers a separate fee to participate in the messaging program.

Carriers are not liable for any delayed or undelivered messages.

Privacy Policy

Information collected through the Pro-spect Inspection Services SMS and MMS Messaging Program is handled in accordance with the Pro-spect Inspection Services Privacy Policy:

Privacy Policy: https://gopro-spect.com/privacy-policy/

Mobile phone numbers, SMS opt-in information, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with service providers that assist Pro-spect Inspection Services in operating and delivering the messaging program, but only as necessary to provide those services. These providers are not authorized to use mobile information for their own marketing or promotional purposes.

Drone

  • There are instances in which we cannot utilize a drone:
    • Rain, storm, or high wind conditions.
    • Heavy tree or power line coverage.
    • Federal no fly zones.
    • At any time the inspector feels that it is unsafe or unnecessary to utilize a drone.
    • NOTE:  If the drone cannot be used during the inspection due to the above conditions, the inspector will not return to the home free of charge. There will be a $125 fee to revisit the home when conditions are favorable for drone flight, upon request

Pay at Close

  • Pay the total fee for the inspection and the related inspection report(s) as a part of your closing costs:
    • Your total inspection fee (including any add-ons) will be added to your escrow account as part of closing costs.
    • If the closing does not occur for any reason within 60 days after the date of the inspection, your credit card will be charged as a backup payment method.
    • The above is not a complete list of terms and conditions. See complete terms and conditions within the Pay at Close agreement provided at time of Payment Method Authorization.

Same Day Or Next Day Inspection Guarantee

  • If you schedule by noon and if you need a same day or next day inspection that we cannot accommodate, you will get $50 off your inspection fee.
  • Includes general home inspections for home buyers only.
  • Not available if specific inspectors or certifications are requested.
  • Not available on Saturday or Sunday.
  • Not available during weeks that contain a holiday.
  • Not available for homes over 6,000 sq. ft. or homes that are older than 60 years.
  • Not available for complex homes, multiple structure properties, or inspections requiring code compliance.
  • Inspection must be able to be completed at 9am or 1pm time slots.
  • Inspection must be scheduled by 12pm (time zone for the inspection location).

200% Guarantee

  • This is a guarantee of satisfaction with the home inspector and home inspection process only.  This is not a guarantee of satisfaction with the quality or condition of the home itself or other services around the inspection.
  • Client must attend at least 1 hour of the home inspection.
  • Our office must be notified of the dissatisfaction prior to the inspection report being delivered to the client and/or agent.
  • Only applies to buyer inspections on single family homes under contract with a licensed buyer side real estate agent.  Guarantee does not include other inspection types or ancillary services.
  • Offer does not apply if the contract on the home is terminated prior to the home inspection report delivery or if the home inspection could not be fully completed for any reason.
  • If you are dissatisfied with the inspection process, we will refund your inspection fee upon signing of release documentation.  We will also send another one of our home inspectors to inspect the home again at no charge.
    • New inspection must be completed within 5 days of original inspection and must be at the same address.
    • Does not apply if buyer is not buying the home.
    • Only includes a new general home inspection, this does not include new ancillary inspections.
    • Credit card and other service fees are not included in refund.

Thermal Camera

  • Limitations of a thermal camera:
    • A thermal camera does not see through walls.  The camera detects temperature differential which will alert the inspector to a problem such as a leak.  If no temperature differential exists, the camera will not detect an issue.
    • The camera will not be used to scan every portion of the home and we are not doing an energy efficiency evaluation on the home.  The camera is only a tool that the inspector may or may not use in order to assist in the inspection or verify findings.  The camera is utilized at the discretion of the inspector.

Additional Offers

  • Any coupons, discounts, or promotional offers may be voided at any time, must adhere to all required conditions, and cannot be combined with other offers.